Cancellation and refunds

Scope and availability

This policy applies to Stemfra AI subscriptions operated by STEMFRA LLC. Online checkout remains disabled. A plan enquiry does not activate a subscription or authorize a charge. The rules below describe paid subscriptions when available; existing signed agreements remain unchanged. Website services and custom software projects follow their separate agreements.

Cancel your subscription

A workspace owner can cancel renewal from the workspace Billing page by choosing Cancel subscription and confirming. You do not need to contact support or speak to a sales representative. Cancel before your next renewal to avoid the next charge.

Cancellation takes effect at the end of the current paid billing period. You retain access until then, including through the end of a prepaid annual term. There is no cancellation fee. Cancellation stops future renewals; it does not automatically refund the current period.

If you cannot access your account or encounter a cancellation error, contact [email protected] for assistance. Support is an alternative when something goes wrong, not a required cancellation step.

Refund eligibility

Subscription payments are generally non-refundable, except where applicable law, your agreement or an approved exception requires otherwise. Unused time or credits do not automatically qualify for a refund, including the remaining months of an annual plan.

We review requests involving duplicate or incorrect charges, unauthorized payments, and documented service or access failures. Approval depends on the circumstances and your applicable rights. We do not offer a general money-back guarantee.

Consumer rights

Nothing in this policy limits mandatory consumer rights, including any applicable withdrawal period, refund entitlement or remedy for a service that does not conform to its contract. Eligibility and any deduction for services already supplied depend on the law that applies to your purchase. These rights take precedence over our general non-refundable policy.

Request a refund

Email [email protected] from your account email. Include your workspace name, invoice reference, charge date and amount, and the reason for your request. Do not send passwords or full payment-card details.

We will explain the decision and, if approved, confirm the amount, payment route and expected processing time. Bank processing can take additional time. We will also explain whether access covered by the refunded payment ends. A refund request alone does not cancel renewal; use Billing to cancel if you do not wish to renew.

Tell us about any active payment dispute so we can avoid duplicate reimbursement. This does not restrict your right to contact your bank or payment provider.